dogtrace issue

[spindolero 1,111]

Recently got a Dogtrace X30, happy with its performance in the field. But i plugged in to charge collar and box today  and neither is charging.

Because it's both I am guessing that it is probably the plug and/or adaptor.

Anyone else experienced this?

My other concern is that Dogtrace are online service only and have not responded to an email I sent over 2 days ago about an extra collar.

So I am hoping they get back to me soon.

I can do without waiting weeks to get sorted.

Have considered nipping to electric shop and getting replacement but pretty clueless on it all so would be concerned i get the wrong one an damage it.

 

[white van man 3,341]

It’s a pain they don’t answer the phone anymore mate. Just watch with taking them to a shop. If someone else has a look at them then it might void all the dog trace warranty.

[spindolero 1,111]

7 minutes ago, white van man said:

It’s a pain they don’t answer the phone anymore mate. Just watch with taking them to a shop. If someone else has a look at them then it might void all the dog trace warranty.

true mate

thanks

[white van man 3,341]

Other than that problem have you found it decent enough? 

[spindolero 1,111]

can't fault it - tells you where they are direction wise and how far. 
nice little app on phone you can connect if you want to map a hunt.

my spaniel x as yet hasn't opened up so its great as you know where she is at all times

but having got used to it i'll feel naked going without it now lol

[white van man 3,341]

Good to hear. I’m new to the trackers. I only use them on the Lurchers up on the hills. Just in the process of getting a Garmin set up. Was lucky enough for some decent lads off here to sort me out. Like you say, it’s nice to know where they are. I’ve always hunted without them but started going on new ground now and don’t want to risk it. 

Edited April 1, 2022 by white van man

[spindolero 1,111]

All sorted

Turns out I don't need the adapter, can plug the usbs straight into normal UK usb plug