Jonjon79 13,358 Posted November 2, 2017 Report Share Posted November 2, 2017 I just read this on the VHTV FB page. We don't seem to hear much about true customer service nowadays so, I thought I'd put it up here for everyone to see ....... Hello , Its not often i will post anything, however i did want to share this story with you all. About a year ago i purchased 2 Kral Puncher Breaker Air Rifles, 1 in .177, and 1 in .22. Now the .22 gun was great very accrurate and powerful, the .177 was not the same indeed it was not good at all ! Anyway in May of this year i went to the Northen Shooting Show, there i bumped into Range Right (Kral Importer) i shared my Kral story with a very nice young man called Jake Peters , i was met with a degree of honesty from a gun dealer i was taken a back a little ! Jake explained the situation and the issues they had had with Kral, and asured me things would be sorted out during this year. Jake promised to sort my gun out as soon as all the issues were sorted with Kral. Indeed through this year FOC Jake has issued me with new valves for the .22 which have improved its performance, and shot count, as well as keeping me up to date on developments with the historical problem .177 . Today i got a call from Jake , the new MK2 Krals have arrived, and are ready to be sent out to the dealers, great i thought, i will now get a new barrel !, then i was totally shocked by Jake, Darren we at Range Right would like to give you a FOC air rifle of your choice from our range ! WOW , AND WOW !!! What a great company, honest about the issues kral had , and comitted to ensuring its customers are happy !!! WELL DONE RANGE RIGHT !!! WELL DONE JAKE PETERS !!! .......... You can't say fairer than that Quote Link to post
bigmac 97kt 13,796 Posted November 2, 2017 Report Share Posted November 2, 2017 Would not touch another Kral as long as i live did every thing to mine and then CC did all he could and it was still no better NICE LOOKING RIFLES BUT THATS AS FAR AS IT GO,S WITH ME KRAL,,,,NO THANKS ATVBJIMMY 2 Quote Link to post
Jonjon79 13,358 Posted November 2, 2017 Author Report Share Posted November 2, 2017 Fair comment Jimmy I've never had one so, I'm happy to listen to the voice of experience mate Atb Quote Link to post
villaman 9,983 Posted November 3, 2017 Report Share Posted November 3, 2017 That is good of them going the extra mile , they didn't need to do it Quote Link to post
just-A-snap 1,269 Posted November 3, 2017 Report Share Posted November 3, 2017 17 hours ago, Jonjon79 said: I just read this on the VHTV FB page. We don't seem to hear much about true customer service nowadays so, I thought I'd put it up here for everyone to see ....... Hello , Its not often i will post anything, however i did want to share this story with you all. About a year ago i purchased 2 Kral Puncher Breaker Air Rifles, 1 in .177, and 1 in .22. Now the .22 gun was great very accrurate and powerful, the .177 was not the same indeed it was not good at all ! Anyway in May of this year i went to the Northen Shooting Show, there i bumped into Range Right (Kral Importer) i shared my Kral story with a very nice young man called Jake Peters , i was met with a degree of honesty from a gun dealer i was taken a back a little ! Jake explained the situation and the issues they had had with Kral, and asured me things would be sorted out during this year. Jake promised to sort my gun out as soon as all the issues were sorted with Kral. Indeed through this year FOC Jake has issued me with new valves for the .22 which have improved its performance, and shot count, as well as keeping me up to date on developments with the historical problem .177 . Today i got a call from Jake , the new MK2 Krals have arrived, and are ready to be sent out to the dealers, great i thought, i will now get a new barrel !, then i was totally shocked by Jake, Darren we at Range Right would like to give you a FOC air rifle of your choice from our range ! WOW , AND WOW !!! What a great company, honest about the issues kral had , and comitted to ensuring its customers are happy !!! WELL DONE RANGE RIGHT !!! WELL DONE JAKE PETERS !!! .......... You can't say fairer than that Like Quote Link to post
just-A-snap 1,269 Posted November 3, 2017 Report Share Posted November 3, 2017 17 hours ago, bigmac 97kt said: NICE LOOKING RIFLES BUT THATS AS FAR AS IT GO,S WITH ME Like Quote Link to post
just-A-snap 1,269 Posted November 3, 2017 Report Share Posted November 3, 2017 21 minutes ago, villaman said: That is good of them going the extra mile , they didn't need to do it Like Quote Link to post
villaman 9,983 Posted November 3, 2017 Report Share Posted November 3, 2017 2 minutes ago, just-A-snap said: Like LIKE Quote Link to post
Baldcoot 2,352 Posted November 3, 2017 Report Share Posted November 3, 2017 34 minutes ago, villaman said: LIKE Like Quote Link to post
stealthy1 3,964 Posted November 3, 2017 Report Share Posted November 3, 2017 Have you lads lost heart. 1 Quote Link to post
villaman 9,983 Posted November 3, 2017 Report Share Posted November 3, 2017 2 minutes ago, Baldcoot said: Like Like Quote Link to post
just-A-snap 1,269 Posted November 3, 2017 Report Share Posted November 3, 2017 Just now, stealthy1 said: Have you lads lost heart. Like Also Smile and the FA Cup All the very best stealthy1 mate 1 Quote Link to post
just-A-snap 1,269 Posted November 3, 2017 Report Share Posted November 3, 2017 Just now, villaman said: Like Like 1 Quote Link to post
bigmac 97kt 13,796 Posted November 3, 2017 Report Share Posted November 3, 2017 1 hour ago, just-A-snap said: Like LIKE,,,,LIKE ,,,,LIKE Quote Link to post
just-A-snap 1,269 Posted November 3, 2017 Report Share Posted November 3, 2017 5 minutes ago, bigmac 97kt said: LIKE,,,,LIKE ,,,,LIKE LikeSMILE 1 1 Quote Link to post
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