DogFox123 1,379 Posted December 20, 2016 Report Share Posted December 20, 2016 I took out a contract at Carphone Warehouse on a Samsung S7 Edge around 3 months back. The phone is constantly freezing and crashing and is unusable. I rang EE yesterday and they advised me to take it to Carphone Warehouse. The lady there said I have to send it back to Samsung as it's still under warranty. She said being near Xmas time it might take over a month. I'm not happy at all with this as I'm paying for my phone as well as the contract in the month I won't be able to use it. Where do I stand on the matter? Quote Link to post Share on other sites
DogFox123 1,379 Posted December 20, 2016 Author Report Share Posted December 20, 2016 On 20/12/2016 at 19:00, Rusty_terrier said: Return of the mack .. welcome back. Happened to me and carphone warehouse gave me a replacement phone till mines was back. I need a smart phone for work and the lass said they won't give you a smart phone for a replacement. I don't want the phone repairing tbh I just want to exchange it for an iPhone. Is there any way around it? Surely I should be given some compo? Quote Link to post Share on other sites
slip lead 862 Posted December 20, 2016 Report Share Posted December 20, 2016 Go to a "citizen advise" free and always been helpful when needed advice with legal matters/contracts... Quote Link to post Share on other sites
DogFox123 1,379 Posted December 20, 2016 Author Report Share Posted December 20, 2016 On 20/12/2016 at 19:37, slip lead said: Go to a "citizen advise" free and always been helpful when needed advice with legal matters/contracts... Yeah I'm going to ring them. I'm paying for the phone in my contract as well as the sim. With me not having the phone for around a month to have it fixed then surely they must give me some compensation. Quote Link to post Share on other sites
ginger beard 4,653 Posted December 20, 2016 Report Share Posted December 20, 2016 On 20/12/2016 at 19:47, DogFox123 said: On 20/12/2016 at 19:37, slip lead said: Go to a "citizen advise" free and always been helpful when needed advice with legal matters/contracts... Yeah I'm going to ring them. I'm paying for the phone in my contract as well as the sim. With me not having the phone for around a month to have it fixed then surely they must give me some compensation. are you the sort of person who would trip over a loose pavement slab then want to sue.?if you need a smart phone for work get them to provide one.it's a little inconvienence hardly cause for compensation. Quote Link to post Share on other sites
DogFox123 1,379 Posted December 20, 2016 Author Report Share Posted December 20, 2016 On 20/12/2016 at 19:55, ginger beard said: On 20/12/2016 at 19:47, DogFox123 said: On 20/12/2016 at 19:37, slip lead said: Go to a "citizen advise" free and always been helpful when needed advice with legal matters/contracts...Yeah I'm going to ring them. I'm paying for the phone in my contract as well as the sim. With me not having the phone for around a month to have it fixed then surely they must give me some compensation. are you the sort of person who would trip over a loose pavement slab then want to sue.?if you need a smart phone for work get them to provide one.it's a little inconvienence hardly cause for compensation. If I payed for that slab too right I would! I told them that and Carphone Warehouse said their replacement wouldn't be a smartphone. Quote Link to post Share on other sites
walshie 2,804 Posted December 20, 2016 Report Share Posted December 20, 2016 You could go down the "not fit for purpose" route and reject the phone like you would a car or washing machine. Quote Link to post Share on other sites
DogFox123 1,379 Posted December 20, 2016 Author Report Share Posted December 20, 2016 On 20/12/2016 at 20:15, walshie said: You could go down the "not fit for purpose" route and reject the phone like you would a car or washing machine. They said the phone will be sent back to Samsung to be fixed. If I'm being honest I don't want the piece of shit fixing or a new Samsung either. I want an iPhone and would be willing to put towards but can't see them having that. Quote Link to post Share on other sites
walshie 2,804 Posted December 20, 2016 Report Share Posted December 20, 2016 Have a quick read on rejecting goods not fit for purpose. Or at least threaten them with it. Quote Link to post Share on other sites
ginger beard 4,653 Posted December 20, 2016 Report Share Posted December 20, 2016 On 20/12/2016 at 20:13, DogFox123 said: On 20/12/2016 at 19:55, ginger beard said: On 20/12/2016 at 19:47, DogFox123 said: On 20/12/2016 at 19:37, slip lead said: Go to a "citizen advise" free and always been helpful when needed advice with legal matters/contracts...Yeah I'm going to ring them. I'm paying for the phone in my contract as well as the sim. With me not having the phone for around a month to have it fixed then surely they must give me some compensation. are you the sort of person who would trip over a loose pavement slab then want to sue.?if you need a smart phone for work get them to provide one.it's a little inconvienence hardly cause for compensation. If I payed for that slab too right I would! I told them that and Carphone Warehouse said their replacement wouldn't be a smartphone. WHAT..NO BITE. 1 Quote Link to post Share on other sites
antg 1,787 Posted December 20, 2016 Report Share Posted December 20, 2016 sounds like their in breach of contract as you are not getting what you were sold. cancel on them grounds and go get another phone from a different company. Quote Link to post Share on other sites
Malt 379 Posted December 20, 2016 Report Share Posted December 20, 2016 F**k the iPhone. I know you've had problems with your individual unit, but my s7 has been spot on from release day. My daughters have iPhone's and they are absolutely pants in comparison. I use my phone like a PC, it totally covers about 90% of our entertainment needs and because it plays nice with other tech, I even use it to process photos from my digital camera. Quote Link to post Share on other sites
DogFox123 1,379 Posted December 20, 2016 Author Report Share Posted December 20, 2016 On 20/12/2016 at 20:23, antg said: sounds like their in breach of contract as you are not getting what you were sold. cancel on them grounds and go get another phone from a different company. The phone is fcuked after 3 months, I don't see why I should wait over a month to either get it repaired or exchanged. I'll never go with Samsung again, they might have all the gadgets but don't hold a candle to an iPhone for function or reliability. Quote Link to post Share on other sites
DogFox123 1,379 Posted December 20, 2016 Author Report Share Posted December 20, 2016 On 20/12/2016 at 20:25, Malt said: F**k the iPhone. I know you've had problems with your individual unit, but my s7 has been spot on from release day. My daughters have iPhone's and they are absolutely pants in comparison. I use my phone like a PC, it totally covers about 90% of our entertainment needs and because it plays nice with other tech, I even use it to process photos from my digital camera. Tbh it's the second S7 I've had, the first one crashed occasionally but this one is fooled. The hardware on the phone is great but the software is pants imo. Quote Link to post Share on other sites
walshie 2,804 Posted December 20, 2016 Report Share Posted December 20, 2016 I've had Samsungs as my last few phones. My boy has has iphones and nothing but trouble with them, not to mention needing charging every 5 minutes. Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.