toxo 160 Posted July 13, 2016 Report Share Posted July 13, 2016 After finding that my S&B 8x56 Klassic didn't suit my night time forays with my Archer add-on, I sold it on fleabay. The buyer (huntergather-2008) had it for FOUR DAYS before claiming it was broken (I have witnesses who will vouch for the fact that there was nothing wrong with it when I sent it). Fleabay in their wisdom never listened to a word I said and repaid the buyer in full from my bank account. And the scumbag even left me bad feedback. After paying for the return postage I now had a broken scope (there was a slight rattle when turned end for end) and was out two lots of postage. I suppose there was a very slight chance of Royal mail breaking it although I packed it very well but proving it was well nigh impossible and I didn't even bother to try. No way would I try to sell a broken scope so the only option was to send it back to Germany for repair. More postage! After not hearing anything three weeks later I was told by S&B that they hadn't received it. After cursing my luck yet again (my favourite saying is "If I didn't have any bad luck I'd have no f****** luck at all" I then started a claim with Royal Mail only to be told I couldn't claim til 20 working days had elapsed. Don't know if that got someones finger out but........ The very next day I received an email from S&B saying "Good news, your scope has arrived". Did I ever breathe a sigh of relief! Today I received this from S&B, (Can't attach in other than PDF so I hope it works) S&B Order.pdf I can only say thanks to S&B. Quality service from a quality company. Quote Link to post Share on other sites
burnie69 376 Posted July 13, 2016 Report Share Posted July 13, 2016 Can't beat buying quality. Nice to see they stand by there statement of lifetime guarantee. Quote Link to post Share on other sites
leeroy 29 Posted July 16, 2016 Report Share Posted July 16, 2016 Well done you , there are scumbags on the bay , I have a small one on there at the moment , paid strait away sent a msg saying please could I have my item asap please, three weeks later and three more emails and nothing. Got to get on them to see if I can get my money back. At least your scope should work as good as new now. Bit of luck in the end. Quote Link to post Share on other sites
shropshire dan 467 Posted August 10, 2016 Report Share Posted August 10, 2016 I had this exact same problem so don't sell on ebay anymore Quote Link to post Share on other sites
Silversnake 1,099 Posted October 27, 2016 Report Share Posted October 27, 2016 I know how good s&b scopes are, it is good to hear their customer service is equal to the quality of their optics. Quote Link to post Share on other sites
David Aiken 253 Posted October 27, 2016 Report Share Posted October 27, 2016 I only sell what can't be broken, such as a pair of weightlifting weights I recently sold. Even then posted sign for and insured at the buyer expense. Quote Link to post Share on other sites
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