Npower Are S__T

[Country Joe 1,411]

I switched from NPower to Ovo last November fed up with the big 6s attitude.

And it was not easy to switch it took a few phone calls, and Npower are murder to get on the phone,

The switch went through, and i heard nothing from Npower, then I happened to log on to my account and found I was £900 in credit, I contacted them by email to send me my cheque as i am now with Ovo. they never replied.

I then wrote them a letter, telling them i had no account with them now, and to send money, i then received a letter back from them, saying they had added my middle name to my account, my letter never mentioned adding a middle name,

So I then phoned them, and the operator said the reason they had not sent my cheque was, they did not have my final gas reading, I asked her why they had not contacted me on this, and gave her the reading, where she said I would receive the cheque in 10 days. great sorted.

10 days past no cheque, phoned trading standards who advised me to write again and give them ten working days to send my cheque, and if not I would contact the Ombudsman, posted it first class last week, and still no reply.

I wonder what Npower would have done if I had owed them £900 since November 2013.

This appears not to be a one off, my Son also switched, and they owe him £1000 his last letter they told him he would have to wait 42 days for it to be processed before it would be sent out.

Rant over.

.

[mushroom 13,525]

Do everything by recorded delivery mate

 

Edited to say; also invoice them for time wasted 100 notes per hour is reasonable enough

 

I did this with one company and one council, they both paid

Edited March 20, 2014 by mushroom