squab 2,875 Posted March 19, 2014 Report Share Posted March 19, 2014 last year i was paying approx £60 a month direct debit to my gas supplier,without any prior warning it went up to £ a month wich i have continued to pay to date. yesterday i recieved a letter from them saying i am now £500 in credit with them and my monthly bill has been reduced to £25 im guessing to start evening up the balance my question is am i entitled to the credit amount if anyone can help before i have the drama of trying to get through to them, thanks Quote Link to post Share on other sites
paulus 26 Posted March 19, 2014 Report Share Posted March 19, 2014 last year i was paying approx £60 a month direct debit to my gas supplier,without any prior warning it went up to £ a month wich i have continued to pay to date. yesterday i recieved a letter from them saying i am now £500 in credit with them and my monthly bill has been reduced to £25 im guessing to start evening up the balance my question is am i entitled to the credit amount if anyone can help before i have the drama of trying to get through to them, thanks just ring them, tell them you want your money, they will give it you, there trying to give it you back in instalments by making your direct debit so low, just tell them to put the direct debit back to 60 and send you a cheque or electronic transfer for the credit amount Quote Link to post Share on other sites
squab 2,875 Posted March 19, 2014 Author Report Share Posted March 19, 2014 last year i was paying approx £60 a month direct debit to my gas supplier,without any prior warning it went up to £ a month wich i have continued to pay to date. yesterday i recieved a letter from them saying i am now £500 in credit with them and my monthly bill has been reduced to £25 im guessing to start evening up the balance my question is am i entitled to the credit amount if anyone can help before i have the drama of trying to get through to them, thanks just ring them, tell them you want your money, they will give it you, there trying to give it you back in instalments by making your direct debit so low, just tell them to put the direct debit back to 60 and send you a cheque or electronic transfer for the credit amount thats really what i was hoping to hear nice one cheers Quote Link to post Share on other sites
paulus 26 Posted March 19, 2014 Report Share Posted March 19, 2014 last year i was paying approx £60 a month direct debit to my gas supplier,without any prior warning it went up to £ a month wich i have continued to pay to date. yesterday i recieved a letter from them saying i am now £500 in credit with them and my monthly bill has been reduced to £25 im guessing to start evening up the balance my question is am i entitled to the credit amount if anyone can help before i have the drama of trying to get through to them, thanks just ring them, tell them you want your money, they will give it you, there trying to give it you back in instalments by making your direct debit so low, just tell them to put the direct debit back to 60 and send you a cheque or electronic transfer for the credit amount thats really what i was hoping to hear nice one cheers i would also ask them to use your last 12 months usage to set your direct debit to the actual amount of gas it shows you actually used rather than using your direct debit amount to correct their cockups. Quote Link to post Share on other sites
squab 2,875 Posted March 19, 2014 Author Report Share Posted March 19, 2014 last year i was paying approx £60 a month direct debit to my gas supplier,without any prior warning it went up to £ a month wich i have continued to pay to date. yesterday i recieved a letter from them saying i am now £500 in credit with them and my monthly bill has been reduced to £25 im guessing to start evening up the balance my question is am i entitled to the credit amount if anyone can help before i have the drama of trying to get through to them, thanks just ring them, tell them you want your money, they will give it you, there trying to give it you back in instalments by making your direct debit so low, just tell them to put the direct debit back to 60 and send you a cheque or electronic transfer for the credit amount thats really what i was hoping to hear nice one cheers i would also ask them to use your last 12 months usage to set your direct debit to the actual amount of gas it shows you actually used rather than using your direct debit amount to correct their cockups. ok mate will do,thanks for your help Quote Link to post Share on other sites
RubyTex 1,957 Posted March 19, 2014 Report Share Posted March 19, 2014 Obviously shit themselves before winter and upped it by £20 just in case it was a bad 'un and you used a lot! I'm pretty sure they just do what they like when they like. Paulus is correct, you will always get credit paid back if you ask for it Quote Link to post Share on other sites
madhunter 16 Posted March 19, 2014 Report Share Posted March 19, 2014 I was told by them i was in credit they sent cheque out without me asking as they said they were not aloud to keep anymore than a hundred pounds of yours i just keeped so much then put hundred back on my account Quote Link to post Share on other sites
j j m 6,555 Posted March 19, 2014 Report Share Posted March 19, 2014 it was on the news last week they have to pay you your money back now Quote Link to post Share on other sites
the_stig 6,614 Posted March 19, 2014 Report Share Posted March 19, 2014 kunts for it tell them you want interest on it as well and to get the fooker right next year ... Quote Link to post Share on other sites
BIGLURKS 874 Posted March 19, 2014 Report Share Posted March 19, 2014 I hate it when they do that they done it too me a few years ago put it up too 120 a month and you would be lucky if I was using 40 a month Quote Link to post Share on other sites
Country Joe 1,411 Posted March 20, 2014 Report Share Posted March 20, 2014 I switched from NPower to Ovo last November fed up with the big 6s attitude. And it was not easy to switch it took a few phone calls, and Npower are murder to get on the phone, The switch went through, and i heard nothing from Npower, then I happened to log on to my account and found I was £900 in credit, I contacted them by email to send me my cheque as i am now with Ovo. they never replied. I then wrote them a letter, telling them i had no account with them now, and to send money, i then received a letter back from them, saying they had added my middle name to my account, my letter never mentioned adding a middle name, So I then phoned them, and the operator said the reason they had not sent my cheque was, they did not have my final gas reading, I asked her why they had not contacted me on this, and gave her the reading, where she said I would receive the cheque in 10 days. great sorted. 10 days past no cheque, phoned trading standards who advised me to write again and give them ten working days to send my cheque, and if not I would contact the Ombudsman, posted it first class last week, and still no reply. I wonder what Npower would have done if I had owed them £900 since November 2013. This appears not to be a one off, my Son also switched, and they owe him £1000 his last letter they told him he would have to wait 42 days for it to be processed before it would be sent out. Rant over. . Quote Link to post Share on other sites
RubyTex 1,957 Posted March 20, 2014 Report Share Posted March 20, 2014 I switched from NPower to Ovo last November fed up with the big 6s attitude. And it was not easy to switch it took a few phone calls, and Npower are murder to get on the phone, The switch went through, and i heard nothing from Npower, then I happened to log on to my account and found I was £900 in credit, I contacted them by email to send me my cheque as i am now with Ovo. they never replied. I then wrote them a letter, telling them i had no account with them now, and to send money, i then received a letter back from them, saying they had added my middle name to my account, my letter never mentioned adding a middle name, So I then phoned them, and the operator said the reason they had not sent my cheque was, they did not have my final gas reading, I asked her why they had not contacted me on this, and gave her the reading, where she said I would receive the cheque in 10 days. great sorted. 10 days past no cheque, phoned trading standards who advised me to write again and give them ten working days to send my cheque, and if not I would contact the Ombudsman, posted it first class last week, and still no reply. I wonder what Npower would have done if I had owed them £900 since November 2013. This appears not to be a one off, my Son also switched, and they owe him £1000 his last letter they told him he would have to wait 42 days for it to be processed before it would be sent out. Rant over. . They'd be at your front door if you owed them half of that! Are you going down the Ombudsmen route? I would. Royally shaft them. Quote Link to post Share on other sites
patterdale 673 Posted March 20, 2014 Report Share Posted March 20, 2014 I hate it when these so called reps in town and city centres with their little podium and matching jackets and smiles try to rope you in to save money lower energy prices they seem to prey on old and vulnerable people.if they approach me gas/electric i always tell them i fiddle my energy and im directly connected up from outside via any meters they soon back off ! try it next time.better the devil you know. Quote Link to post Share on other sites
The one 8,494 Posted March 20, 2014 Report Share Posted March 20, 2014 Why no stop your direct debit and just use the extra cash to pay your bills till it runs out Quote Link to post Share on other sites
paulus 26 Posted March 20, 2014 Report Share Posted March 20, 2014 I switched from NPower to Ovo last November fed up with the big 6s attitude. And it was not easy to switch it took a few phone calls, and Npower are murder to get on the phone, The switch went through, and i heard nothing from Npower, then I happened to log on to my account and found I was £900 in credit, I contacted them by email to send me my cheque as i am now with Ovo. they never replied. I then wrote them a letter, telling them i had no account with them now, and to send money, i then received a letter back from them, saying they had added my middle name to my account, my letter never mentioned adding a middle name, So I then phoned them, and the operator said the reason they had not sent my cheque was, they did not have my final gas reading, I asked her why they had not contacted me on this, and gave her the reading, where she said I would receive the cheque in 10 days. great sorted. 10 days past no cheque, phoned trading standards who advised me to write again and give them ten working days to send my cheque, and if not I would contact the Ombudsman, posted it first class last week, and still no reply. I wonder what Npower would have done if I had owed them £900 since November 2013. This appears not to be a one off, my Son also switched, and they owe him £1000 his last letter they told him he would have to wait 42 days for it to be processed before it would be sent out. Rant over. . im just in the process of switching to Ovo, they were not the cheapest but as you say there not the big 6 but still say its just under 230 cheaper than i was paying eon Quote Link to post Share on other sites
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