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Help........with computer please


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Could someone please help with a computer problem, when i downloaded videos from my phone to my pc there was no sound, so i went and downloaded what i thought was another version of windows media player ............. and now i keep getting a program popping up called "sweetpacks" , i have tried to uninstall this program and it wont uninstall :boredom: , could someone please tell me how to get this out my pc , could you please tell me step by step as if i was 5yrs old as i'm not very clever with computers :icon_redface: thank you

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