lksopener 105 Posted March 23, 2012 Report Share Posted March 23, 2012 Had a great bit of service from Deben this week. Contacted them on Tuesday as one of my mark 3m collars had stopped working. The collar was about 18 months old so out of warranty. Anyway a fella called Paul asked me to return it so it went tuesday morning and thursday afternoon a package arrived. Deben had sent me a brand new collar module to replace the old broken one. Superb Deben big thumbs up! 1 Quote Link to post
bobcullen79 1,495 Posted March 23, 2012 Report Share Posted March 23, 2012 Happy days. Hopefully the shitty feed back is trickling down to head office. Im too scared to change the batteries incase the stop working. Quote Link to post
nothernlite 18,089 Posted March 23, 2012 Report Share Posted March 23, 2012 Theres a first had a mark 3 for about 2 years now sent it back twice kept saying weak batteries still does not work service was crap think i will phone them and ask for paul atb Quote Link to post
The one 8,522 Posted March 23, 2012 Report Share Posted March 23, 2012 Great news as thats the first positive feed back ive heard about Debens. Quote Link to post
BrianSteven72 369 Posted March 23, 2012 Report Share Posted March 23, 2012 same here never heard any good feed back bout deben think we will all have to phone and ask for Paul Quote Link to post
nothernlite 18,089 Posted March 23, 2012 Report Share Posted March 23, 2012 Do you think its a scottish thing maybe racist lol Quote Link to post
Guest vin Posted March 23, 2012 Report Share Posted March 23, 2012 they did same for me with one that wasnt working..it wasnt out of waranty though..but I did get it back within a week..They also posted a note attached saying the batteries were of a low standard and held very little charge/power..although they were new batts when i sent the collar in.. they were cheap fleebay batts with the same code as originals but obviously shitty standard ones.. maybe theres a diff in using good quality batts also . . . ? PS..where do you buy the reccomended decent quality batts... ? I can tell you that the Reciever doesnt last long on shitty poundland battery..your much better off with a Duracel. Quote Link to post
nothernlite 18,089 Posted March 23, 2012 Report Share Posted March 23, 2012 On 23/03/2012 at 11:33, vin said: they did same for me with one that wasnt working..it wasnt out of waranty though..but I did get it back within a week..They also posted a note attached saying the batteries were of a low standard and held very little charge/power..although they were new batts when i sent the collar in.. they were cheap fleebay batts with the same code as originals but obviously shitty standard ones.. maybe theres a diff in using good quality batts also . . . ? PS..where do you buy the reccomended decent quality batts... ? I can tell you that the Reciever doesnt last long on shitty poundland battery..your much better off with a Duracel. Done all that vin deben batt duracell still no working will send it back posted to paul lol cheers Quote Link to post
lksopener 105 Posted March 23, 2012 Author Report Share Posted March 23, 2012 Regarding the batteries I had what I believed were good silver oxide 394 batteries as they should be but when this new collar came back it didnt like them at all. I'm sticking to rayovac ones from now on. Should be about £7 posted for 10 from eBay so that will do 5 collars for a season. Regarding the receiver I have always used Duracell and never had any problems, other than when i forgot to turn it off once and went out with a flat battery :-0 Quote Link to post
Jamie m 668 Posted March 23, 2012 Report Share Posted March 23, 2012 On 23/03/2012 at 12:33, lksopener said: Regarding the batteries I had what I believed were good silver oxide 394 batteries as they should be but when this new collar came back it didnt like them at all. I'm sticking to rayovac ones from now on. Should be about £7 posted for 10 from eBay so that will do 5 collars for a season. Regarding the receiver I have always used Duracell and never had any problems, other than when i forgot to turn it off once and went out with a flat battery :-0 Yep rayovac all the way , Quote Link to post
djwarner 16 Posted March 24, 2012 Report Share Posted March 24, 2012 i change my batters every time i go out 1 Quote Link to post
Jamie m 668 Posted March 24, 2012 Report Share Posted March 24, 2012 On 24/03/2012 at 08:07, djwarner said: i change my batters every time i go out With rayovac you probs only need to put them in in September I change about Xmas anyway but they last for an age , Quote Link to post
TOMO 27,059 Posted March 24, 2012 Report Share Posted March 24, 2012 i always youse duracell in box,,, you can get some that have a battery tester on the cardboard packaging,,,so i always test them in the shop befor i pay for them.................the ones with the tester cost more,, so i just take a standard duracell out of the packaging,,,, and test it on the more expencive ones tester Quote Link to post
gnipper 6,570 Posted March 24, 2012 Report Share Posted March 24, 2012 My mk3 plays up if I stick a cheap battery in the box, it screams and allsorts but with an expensive duracell its perfect Quote Link to post
zaktarin 1 Posted March 29, 2012 Report Share Posted March 29, 2012 I had a good service from Deben a couple of years ago. I emailed them requesting a quote for a dial sticker for the mk1, few days later I was opening the post and they had sent me two spares free of charge! Good work Deben. Quote Link to post
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