Egg 6 Posted October 28, 2011 Report Share Posted October 28, 2011 Just got my R10 back from Adi Waugh at A&M Gunsmiths - it was down getting the barrel shortened & crowned, having the shroud shortened and having the Twink calibrated. Took it out of the box and the work was lovely - very sexy looking now the gun's all shortened and carbined. Put it into it's stock then - Eeeeeeek! I noticed that the safety catch had been snapped! In transit? In Adi's? God knows. Sent a frantic email to Mandy (Adi's very charming and friendly other half) showing a pic of the damage. An hour or so later I get a phone call from a distraught Adi offering - no questions asked - to pay for any damage/refund money from the cost of the work etc. As BSA don't sell the 99p bit of bent metal that constitutes a safety catch but instead only sell the entire trigger unit for £90 via Knibbs, I politely declined Adi's offer as being disproportionate to the damage. As I'd made a previous enquiry re getting my HW100 serviced by him he offered to do this for me - gratis! So, long story short, my HW100 will be getting a full service from an honest and very capable guy who took ownership of an issue immediately. Adi Waugh - you're an absolute gent! 3 Quote Link to post
smithie 2,443 Posted October 28, 2011 Report Share Posted October 28, 2011 its nice to read of a happy ending.. Quote Link to post
festa 206 Posted October 28, 2011 Report Share Posted October 28, 2011 would not of expected anything less from adi he's a top bloke who works UNDER a top woman .....he's got my s200 now doing a custom job on it to enable him to fit one of his nice new cylinders after getting my hw100 back from him atb gary Quote Link to post
zini 1,939 Posted October 29, 2011 Report Share Posted October 29, 2011 Thats Addie and Mandy all the way. Nothing but brilliant people and ones that value their customer services at that too. Well in Addie. Si Quote Link to post
Mrs Mole 74 Posted October 29, 2011 Report Share Posted October 29, 2011 Thats Addie and Mandy all the way. Nothing but brilliant people and ones that value their customer services at that too. Well in Addie. Si I couldn't agree more.. I have meet both Mandy and Adi, fine people and Adi is 1st class cratfsman .. Quote Link to post
davyt63 1,845 Posted October 29, 2011 Report Share Posted October 29, 2011 hi I also would have to agree with all thee above a credit to the Air gun user's & full bore too! Davy Quote Link to post
Marksman 934 Posted October 29, 2011 Report Share Posted October 29, 2011 Told ya it'd be worth it mate :thumbs: Darryl 1 Quote Link to post
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