Worst service ever?

[Mr_Logic 5]

Just got back from the Phoenix show, and am most incensed. I wanted to buy a Bushnell 10x40 scope + mounts, and a set of CZ550 mounts as well, from the Gunshop of East Barnet. They totted up to £265 so I asked the guy for a discount to £250, which he declined.

 

No problem there really, gotta try. So I said I could get the scope 20 quid cheaper elsewhere but I'd like the mounts. He grabbed all the stuff and just said to me "well you go and have a nice time" (think that's about right anyway, pretty noisy in there!) and refused to sell me the CZ mounts I wanted.

 

I've had some pretty rubbish customer service in my time but that takes the piss, he was immensely rude about it, and left me simply wanting to whack him in the face.

 

Got no problems not getting a discount, you ask, sometimes you win, sometimes you lose, but that rude treatment really strikes me as ridiculous. I am certainly not using his shop, ever, and naming and shaming him due to the abomination of that 'service'

 

Heard it said often that Basil Fawlty was modeled on a hotelier who would've been happy with his hotel without the guests. Well, this was a case of very happy as a shopkeeper, but wish those customers would go away. I hope the recession destroys his business.

[SportingShooter 0]

If you can't engage with your customers, whats the point in being a retailer? Customer service is his living for Gods sake!

 

I'd be sure to tell each and every person that I met about this incident, no matter how bad things are, you do not bring bad feeling to a place of work, and you certainly don't turn customers away in a recession!

[iamduvern 62]

Strange that, I go in there once a month and have never had a problem usually have a cup of tea and a good chat never feel pressured in to having to buy anything

[Mr_Logic 5]

Well, maybe I caught him on a bad day? Who knows, but SS is right, never turn away custom, especially in a recession!

[davyt63 1,845]

rightly so ,you are quiet right to ask for a discount under the current climate. i do it all the time in my local gun shop, but always ask

{"whats his best price that he can do it for"}. did you word it tom, and ask direcly for a discount? if you did then chances are you wont get it, im my experiance. i do like a bit of bartering once saved me self £1100.00 on a bed and matteress and i sleep very easy

regards

 

davy

[iamduvern 62]

Well, maybe I caught him on a bad day? Who knows, but SS is right, never turn away custom, especially in a recession!

 

 

Quite right as the old saying goes "the customer is always right"

[Mr_Logic 5]

I just asked him "How about £250?" as I didn't think it was a huge difference. But like I said, no worries at all not getting the discount, just the rudeness thereafter that astounded me!

[Mesarya 2]

Just got back from the Phoenix show, and am most incensed. I wanted to buy a Bushnell 10x40 scope + mounts, and a set of CZ550 mounts as well, from the Gunshop of East Barnet. They totted up to £265 so I asked the guy for a discount to £250, which he declined.

 

No problem there really, gotta try. So I said I could get the scope 20 quid cheaper elsewhere but I'd like the mounts. He grabbed all the stuff and just said to me "well you go and have a nice time" (think that's about right anyway, pretty noisy in there!) and refused to sell me the CZ mounts I wanted.

 

I've had some pretty rubbish customer service in my time but that takes the piss, he was immensely rude about it, and left me simply wanting to whack him in the face.

 

Got no problems not getting a discount, you ask, sometimes you win, sometimes you lose, but that rude treatment really strikes me as ridiculous. I am certainly not using his shop, ever, and naming and shaming him due to the abomination of that 'service'

 

Heard it said often that Basil Fawlty was modeled on a hotelier who would've been happy with his hotel without the guests. Well, this was a case of very happy as a shopkeeper, but wish those customers would go away. I hope the recession destroys his business.

 

 

I wouldn't step back into that shop or any shop with that kind of attitude.

[wboulter 3]

i went to a gun shop last week to buy a 17 hmr i asked the one guy

what was the best price he could do it for he said you best ask the other guy i have bought a lot of guns bits and bobs over the years in this shop

i waited to see what he could do it for i waited for 45 mins and still did not get a price on the 17hmr

i refused to wait any longer and walked out thay lost a sale thay could not be bothered with me so f**k them

[Deker 3,478]

See ...I was right.. you should have got that cheapy £35 scope I pointed you at...probably do a deal for £30!

 

...and did you notice your mate Neil from South Bucks (Dowlings) was strolling around in the crowd today??

[Mr_Logic 5]

No, good job too. There's another firearms dealer I could cheerfully thump!

[ratmogit 16]

try the shop on the bridge in hwest..........biggest prick in pembs

[Pink or stink 162]

I would go back but leave it for a couple of weeks. Take your time getting him to put loads of things out ready to buy them whilst constantly changing your mind and finally when everything is out on the counter tell him to "have a nice day" and walk out.

[Malt 379]

try the shop on the bridge in hwest..........biggest prick in pembs

 

Bloody expensive too....

 

I priced up an air rifle in there once, it was a full £100 more than it was elsewhere. Problem is he's got very little competition round here, and can get away with it.

[ratmogit 16]

try the shop on the bridge in hwest..........biggest prick in pembs

 

Bloody expensive too....

 

I priced up an air rifle in there once, it was a full £100 more than it was elsewhere. Problem is he's got very little competition round here, and can get away with it.

if anyone who isnt a prick in pembs wants to set up a hunting,fishing shop , youd make a fortune Edited May 23, 2009 by ratmogit