Made a formal complaint recently following a situation were the Police took my rifles and FAC and tried to revoke my FAC too. Had a Chief Super come to the house and he was spot on, i accepted a apology and my gear was back in a week. He explained that the force was like any other customer service, if you aint happy complain. Filled my complaint in online initially, no need to go to the station. Do it, the tit desrves it. We had a situation on the door years ago with off duty copper, he got bashed off one of the lads before he got his id out, we all got nicked and my pal would have got jail bu