Just read this thread, and to be honest very surprised what I'm reading, I got my first shotgun from them and they couldn't do enough for me great price and also threw in a gun slip and case of cartridges worth £50, granted I went into the shop so no distant selling issues, if someone signed for the item I would think both the buyer and vender should push the courier to investigate, sounds like theft to me. Glad you got your money back anyway.