We bought one recently and it was back in the post to them the following day. Luckily we got a full, no quibble refund from them.
We set it up as per the instructions. It produced smoke for all of 5 minutes then got blocked. Tried unblocking it, cleaned it, cleaned the pump, the coil etc, spent hours arsing about with it. Just could not get it to work again. Got on the phone to Arthur Carters the next day and they were really good about it. Offered us another in exchange, but we we were well put off. So they got their couriers to come and collect it.
I don't doubt for a minute that th