Hi Woz,
No problem mate.
As I said, We manufacture it. We would change anything on it that didn't work to our customers satisfaction. This is why we offer the guarantee to replace them if they are defective, no matter how old.
Obviously, it it's returned to us and looks like it's done 10 rounds with Mike Tyson then the chances are whatever caused it to look like that played a big part in it not working to it's full potential but apart from that it's all good
Any problems please PM me or contact us on the details in my previous post.
ATB
Sam