I’ve waited a few days to get a satisfactory reply from Thomas Jacks and since none came,I’m compelled to express my absolute disgust of Thomas Jacks Zero customer service.
In the last few years Ive bought 2 of their top of the range Thermals a Trail Xp50 and then the latest Trail Lrf XP50.
These units around £4-5 k each and both times have had issues with the carry case straps/ buckles breaking away,in just normal use age.
After contacting Jacks and sending pics,their agent accused me of causing the damage and further more said they had Never had an issue,going further that according to th