Hi, I also had Problems with Countrywide kennels!
Needed a Kennel to house my Springer and Working Cocker, and after being let down by Countrywide! (lucky for me did not hand over any cash!!!)
I managed to find a local Kennel builder who built me a kennel to the spec i required, delivered it in person, and installed it for me!
I had a super service and can not reccomend them enough!
Check out their link....
http://www.stusanimalhousing.co.uk/dog_dowry.htm
I hate to see big LTD companies such as Countrywide kennels ripping people off then going bump, and using our money